Privacy Policy
At Cubs Paediatric Dietetics, privacy is handled with care, respect and professionalism.
This Privacy Policy explains how Cubs Paediatric Dietetics ABN 12 662 207 614 collects, holds, uses and discloses personal information when you visit the website, make an enquiry, purchase a course, book a consultation or otherwise interact with the practice.
1. A practice built on trust
Cubs Paediatric Dietetics supports families with evidence-based guidance tailored to each child’s needs, and that same thoughtful approach applies to the way personal information is managed.
Personal information is handled in accordance with applicable Australian privacy obligations, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where they apply.
Key Definition
For the purposes of this Policy:
- “Personal information” means information or an opinion about an identifiable individual, or an individual who can reasonably be identified.
- “Health information” is a form of “sensitive information” and includes information or an opinion about an individual’s health, disability, health services provided to the individual, or other personal details collected in connection with the provision of health services.
Cubs Paediatric Dietetics generally handles personal information and health information relevant to paediatric dietetic services and educational courses and does not routinely collect other categories of sensitive information.
2. What information may be collected
The information collected may include your name, email address, phone number, postal address, billing details, booking details and any other information you provide through the website, contact forms, course enrolment forms or consultation forms.
Where relevant to a course, enquiry or consultation, Cubs Paediatric Dietetics may also collect health-related information about your child, including age, feeding history, symptoms, allergies, formula history, bowel symptoms, growth concerns, medical background and other information reasonably necessary to understand your family’s needs.
Technical information may also be collected when you use the website or course platform, including IP address, browser type, device information, cookies, analytics data, pages viewed and general usage information.
3. How information is collected
Information may be collected directly when you complete a form, subscribe to updates, email the practice, book an appointment, purchase a course or otherwise provide information through the website or related systems.
Information may also be collected automatically through cookies, analytics tools and course-platform reporting features.
Can you deal with us anonymously?
You may be able to browse the website or make general enquiries without identifying yourself.
However, if you choose not to provide certain personal or health information, Cubs Paediatric Dietetics may not be able to properly assess your child’s needs or safely provide some services, course‑related support or clinically appropriate assistance.
4. Why information is collected
Cubs Paediatric Dietetics may collect, hold, use and disclose personal information to respond to enquiries, provide dietetic services, deliver courses, process payments, manage bookings, maintain records, improve services and communicate with families about appointments, enrolments and support needs.
Information may also be used to send practice updates, educational resources, service information or marketing communications where you have subscribed, consented or where otherwise permitted by law.
Health information is only intended to be collected where reasonably necessary to provide paediatric dietetic services, related educational support or assistance requested by you.
5. Health information and consent
Health information is sensitive information and is treated with additional care.
By providing health or symptom information through the website, course forms, consultation forms, booking systems or email, you consent to Cubs Paediatric Dietetics collecting and using that information for the purpose for which it was provided, together with related administrative, clinical and service-delivery purposes.
If certain personal or health information is not provided, Cubs Paediatric Dietetics may not be able to provide some services, course-related support or clinically appropriate assistance.
6. Courses and enquiries
Where you purchase an online course or make a course-related enquiry, Cubs Paediatric Dietetics may collect information needed to manage enrolment, provide access, respond to support requests and assess whether general educational content is suitable for your circumstances.
If an enquiry suggests that your child may need personalised assessment rather than general education, you may be encouraged to book a one-to-one consultation with an appropriate health professional.
General course access and email communication do not replace formal clinical assessment, emergency care or personalised medical advice.
7. Disclosure to third parties
Cubs Paediatric Dietetics may disclose personal information to trusted third-party providers who help operate the business, such as website hosts, payment processors, email providers, course-platform providers, IT support providers, document storage services and practice management systems.
Those providers are only given access to information reasonably necessary for them to perform their services.
Personal information may also be disclosed where required or authorised by law, or where necessary to lessen or prevent a serious threat to life, health or safety.
8. Overseas disclosure
Some digital service providers used by Cubs Paediatric Dietetics may store or process information outside Australia, particularly where cloud-based website, email, payment or course systems are used.
Where this occurs, reasonable steps are taken to use reputable providers and to ensure information is handled securely and responsibly.
9. Storage and security
Cubs Paediatric Dietetics takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Security measures may include password protection, role-based access controls, secure software platforms and limiting access to those who need the information for business, administrative or clinical purposes.
While reasonable safeguards are used, no online transmission or storage system can be guaranteed to be completely secure.
10. Access and correction
You may request access to personal information held about you and may request correction if the information is inaccurate, incomplete, out of date, irrelevant or misleading.
Requests for access or correction can be made using the contact details published on the Cubs website.
11. Cookies and analytics
The Cubs website may use cookies, pixels and analytics tools to understand how visitors use the website, improve functionality, measure engagement and support communications and marketing.
Most web browsers allow you to manage or disable cookies through your browser settings, although some parts of the website or course platform may not function properly if cookies are disabled.
12. Marketing communications
Cubs Paediatric Dietetics may send newsletters, educational updates, service announcements or course information where you have subscribed, consented or where otherwise permitted by law.
You can unsubscribe from marketing emails at any time using the unsubscribe link in the email or by contacting Cubs Paediatric Dietetics directly.
13. Third-party links
The website or course platform may sometimes include links to external websites or resources for convenience or further information.
Cubs Paediatric Dietetics is not responsible for the privacy practices, security or content of external websites.
14. Changes to this policy
This Privacy Policy may be updated from time to time to reflect changes in technology, legal obligations, services or business practices.
15. How to make a privacyrelated complaint
If you have any questions about privacy or wish to complain about how your personal information has been handled, you can contact Cubs Paediatric Dietetics using the contact details on the website. Cubs Paediatric Dietetics will review your concern, respond within a reasonable time and work with you to resolve the issues raised. If you are not satisfied with the response, you may be entitled to raise your concern with the Office of the Australian Information Commissioner (OAIC).